Registered Charity #118803667RR0001
Client Services &
Administrative Coordinator
We are seeking a Client Services & Administrative Coordinator to support individuals accessing our grief support services. This hybrid role blends client-facing responsibilities with program coordination, student supervision, and administrative support. It’s ideal for someone who is compassionate, organized, and grounded in trauma-informed practice.
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This is a 29-hour/week contract position, primarily remote with occasional in-person commitments (1–2 times per month) for events, trainings, or team connection days. Renewal is dependent on funding.
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Location: Hybrid (primarily remote, with occasional in-person work 1–2 times/month within the Halton & Peel Regions)
Position Type: Contract – Part-Time (29 hours/week)
Compensation: $22/hour
Application Deadline: August 5, 2025
Start Date: Monday, August 11, 2025
About Us
The Centre for Grief and Healing – Bereaved Families of Ontario – Halton/Peel is a registered charitable organization offering free, peer-based grief support to individuals of all ages. With over 30 years of impact in the community, we provide safe, inclusive spaces for people to navigate life after loss.
Client Intake & Program Coordination
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Conduct intake calls with new participants (i.e., welcoming individuals into our services, assisting with intake and consent forms)
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Enter and manage client data using Salesforce, our secure client database
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Monitor support group registrations and attendance
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Facilitate one-to-one grief support sessions (training provided) and assist with occasional virtual group info sessions
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Work closely with the Volunteer Manager to coordinate and schedule one-to-one grief support sessions between volunteers and individuals seeking support
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Monitor the organization’s main inbox to respond to urgent support group issues or time-sensitive inquiries
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Use sound judgment and empathy to problem-solve issues that arise during evening virtual support group programming
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Troubleshoot basic technical or logistical challenges, escalating concerns to relevant team members as needed
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Take detailed and organized notes during team meetings, including weekly meetings held every Wednesday
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Support and supervise student placements, providing mentorship and oversight for their contributions to programs and services
Administrative & Communication Support
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Respond to general inquiries via phone and email with professionalism and compassion
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Maintain accurate and confidential client and program records
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Assist with internal data collection and reporting for evaluation and funding purposes
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Contribute to day-to-day operational and administrative tasks
Marketing & Community Engagement
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Create and schedule social media posts using Canva and Constant Contact
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Promote programs to local organizations and referral partners
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Assist with outreach efforts to broaden awareness across Halton and Peel
Requirements
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Lived experience of grief and loss (must have experienced the death of someone significant)
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Educational background in social work or social services, psychology, or a related human services field
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Successful Vulnerable Sector Check
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Excellent interpersonal, communication, and organizational skills
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Comfortable using Google Workspace (Gmail, Google Docs, Google Sheets)
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Ability to work independently in a hybrid/remote environment
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Access to a reliable device (e.g., laptop) and high-speed internet
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Access to reliable transit or a vehicle is required for occasional in-person work; a personal vehicle is considered an asset
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Availability during the following hours:
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Monday: 9:00 a.m. – 4:00 p.m.
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Tuesday to Thursday: 10:30 a.m. – 6:30 p.m.
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Assets
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Experience using Salesforce
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Proficiency with Canva
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Experience with Constant Contact
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Familiarity with Halton/Peel communities and local support systems
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Experience in outreach, nonprofit program delivery, or peer support roles
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Experience supervising students or volunteers
Compensation & Benefits
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$22/hour for 29 hours per week
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Competitive benefits
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Paid sick time, mental health days, and non-statutory religious and cultural holidays
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Paid 2-week winter closure during the last two weeks of December
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Access to professional development time and ongoing learning opportunities
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Regular team connection days to foster collaboration and community
How to Apply
Please submit your resume and a brief cover letter to executivedirector@bereavedfamilies.ca. Applications will be reviewed on a rolling basis. Only those selected for an interview will be contacted. The position will begin on Monday, August 11, 2025.
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Interview Process
Shortlisted candidates will be invited to a virtual interview via Google Meet. The interview will include a few case-based questions or practical tasks, such as drafting an empathetic email response to a participant.
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We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the hiring process, please let us know.
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We strongly encourage applications from individuals with lived experience of grief and from equity-deserving communities.