Support Group

VOLUNTEER POSITIONS

As a peer-to-peer support based organization, our volunteers are at the heart of everything we do. Our programs are led by trained volunteer facilitators and students who have experiential knowledge in grief and bereavement. Our programs are made possible through the passion, dedication, and skills of our volunteers.

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How to Volunteer

A step-by-step guide on becoming a volunteer and valued team member.

 

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Volunteer Training

Our peer-to-peer support volunteers are all trained in our Grief Facilitator Training.

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Holding Hands

Volunteer Stories

Read how some of our volunteers are making a difference in our community. 

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Group Facilitation: We are currently recruiting volunteer Group Facilitators who are 65+ in age and are willing and able to facilitate a Senior Grief Support Group. We are also recruiting volunteers from Halton Areas who are willing and able to facilitate a (virtual) Overdose and/or COVID-19 Loss Support Group.

**Seniors (65+), please click here to learn more about becoming a Senior Task Force volunteer and click here to learn more about becoming a Senior Grief Support Group Facilitator.

Support Group Facilitator Summary

*Our Open and Closed Support Groups run on a weekly or semi-weekly basis in the evenings and Saturday mornings with 1-2 Facilitators leading each group.

Our Group Facilitators lead open and closed support groups for individuals who have experienced a loss through the death of a loved one; leading peer-to-peer support delivery with compassion and understanding in a non-judgmental environment.

  • Establish and maintain physical and emotional and social/cultural safety

  • Provide socio-emotional support and connect group members with additional resources

  • Promote, initiate and guide interactions that are characterized by equality and non-judgment

  • Role model in the expression of authentic emotion and respectful, empathetic interactions

  • Listen empathetically by giving your full attention to the speaker

  • Journey alongside members as they navigate their grief and mourn the loss of their loved one

  • Reassure group members of the individual nature of grief

  • Observe group members’ expressions and reactions

  • Identify, intervene and help to resolve conflict

  • Explore opportunities for growth and change

QUALIFICATIONS AND REQUIREMENTS

  • Facilitators must be 18 years of age or older

  • For the Closed Groups, we ask our Facilitators to commit to 8 weeks in order to provide group members with consistency

  • Having experienced a loss and being able to share that lived experience in a positive manner with group members is preferred

  • Be able to demonstrate the following traits: compassion, social inclusion, integrity, non-judgment, adaptability, self-disclosure, resiliency, and self-management

  • A Vulnerable Sector Police Check will be required prior to facilitating your first group

  • Applicants must commit to an online and in-class/virtual volunteer facilitator training if selected as a successful applicant

  • Please assess your self readiness prior to applying

Administrative Assistant Summary

​Please Note: We do not currently need support in this area.

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  • Directs phone calls and emails to appropriate staff

  • Replies to email and telephone inquiries in an empathetic and professional manner

  • Inputs client intake information into SalesForce (training provided)

  • Schedules meetings and appointments in SalesForce (training provided)

  • Handles sensitive information in a confidential manner

QUALIFICATIONS AND REQUIREMENTS

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  • High school diploma or equivalent

  • Must be 18 years of age or older

  • An up-to-date (within the past 12 months of applying) Vulnerable Sector Check will be required

  • Excellent telephone and typing skills

  • Exceptional time management skills and ability to multi-task and prioritize work

  • Attention to detail and problem-solving skills

  • Excellent written and verbal communication skills

  • Strong organizational and planning skills

Mission Ambassador Summary

Has a vast understanding of the organization's mission and vision. They are aware of our services and supports, and they effectively communicate and convey a positive image of what the organization offers to the community. They post on social media, network at events, post blogs and seek donors.

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  • Represents our organization at events and other marketing initiatives

  • Acts as a subject matter expert for the organization (training provided)

  • Promotes the organization via our social media accounts

  • Records community feedback and relays them to staff

  • Responds to community member questions in-person, by phone, and via social media

  • Attends events outside of business hours

QUALIFICATIONS AND REQUIREMENTS

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  • Must be 18 years of age or older

  • An up-to-date (within the past 12 months of applying) Vulnerable Sector Check will be required

  • Post-secondary education focusing on Business, Marketing, or Community Services is an asset

  • Ability to communicate effectively in English, both in writing and orally; proficiency in other languages is an asset

  • Understanding of and sensitivity to grief and bereavement

  • Strong interpersonal skills and a friendly, warm personality

  • Own form of transportation

  • Strong organizational and planning skills

  • Ability to work independently

Event Support Summary

Plays a supportive role in all or some of the following: marketing, ticket sales, event setup and ushering, finding and confirming and/or being a guest speaker, fund development, and activity table leadership. Please include on your application what you would like to support us in for future events. Responsibilities and Qualifications/Requirements vary depending on your interest(s).

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  • Sound knowledge of the organization's mission, vision, values, and services (training provided)

  • Unload equipment and set up venues for events, including chairs, tables, refreshments, and more

  • Ushering incoming guests and informing them of event specifications (washroom locations, refreshment table, etc.)

  • Ensuring event areas are clean and organized

  • Assuming the role of Ticket Taker and welcoming guests

  • Setting up lighting and sound equipment

  • Ensure that all decorations have been set up properly

  • Find venue options and schedule speakers

  • Research vendors (catering, decorators, musicians, etc.) and choose the best combination of quality and cost

QUALIFICATIONS AND REQUIREMENTS

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  • High school diploma or equivalent

  • Must be 18 years of age or older

  • An up-to-date (within the past 12 months of applying) Vulnerable Sector Check will be required

  • Experience in event set up and coordination an asset

  • Own form of transportation to and from events

  • Excellent time management skills and ability to multi-task and prioritize work

  • Exceptional interpersonal skills and a friendly demeanor

  • Understanding of and sensitivity to grief and bereavement

  • Ability to perform under stress

  • Conflict management skills

  • Strong organizational and planning skills